Help
A question, a problem, an idea? The answers to the most frequent questions are below. For anything else, write to us: we usually answer within two working days.
Contact us
In the app, open Settings › Report a bug or an idea: our answer comes back in the app. By email, write to pams.factory@gmail.com with the email address of your Amore Mio account, your phone model and the version of the app (at the bottom of Settings). Never send your password.
Frequent questions
How do we link our accounts?
Each of you creates an account. Then one of you shares an invitation from the app: a link, or a code of 6 characters valid for 7 days. The other opens the link, or taps My partner gave me a code and types it. That’s it: you are linked.
The invitation code does not work.
A code is valid for 7 days and can only be used once: if it has expired, ask your partner for a new one (New code). Check that you are not typing your own code, and that neither of you is already linked to someone. Codes never contain 0, O, 1, I or L, so they cannot be mixed up.
How does the flame work?
A day counts when you both send at least one note (text, photo, video or voice note; winks do not count). Days follow your couple’s time zone. Miss a day and the flame starts again from zero; a reminder in the evening helps you not to forget.
I do not receive notifications.
Check that notifications are allowed for Amore Mio in the settings of your phone, and turned on in Settings › Notifications in the app. On some Android phones, battery saving delays them: exclude Amore Mio from it. Signing out and in again also registers your phone again.
What does Premium include?
The 5 games (and the Naked truth mode), the memory box, and no ads. It is a single purchase of 12.99 €: no subscription, nothing to renew or cancel. Everything else is free.
Does my partner also need to buy Premium?
No. Premium is shared with the partner linked to your account, for as long as you stay linked. If you unlink, Premium stays with the account that bought it.
How do I restore my purchase?
Sign in with the Amore Mio account you used for the purchase: Premium comes back by itself. If not, tap Settings › Restore my purchase, signed in to the same Google Play or App Store account as for the purchase. A purchase belongs to one Amore Mio account.
How do I get a refund?
Purchases made on Google Play can be refunded from your Google Play order history within 48 hours; after that, write to us. Purchases made on the App Store are refunded by Apple at reportaproblem.apple.com. A refund removes Premium, for your partner too.
What happens if we unlink?
Either of you can unlink in Settings › Our couple. You no longer share anything, and what you shared is kept out of sight for 30 days: if the same two accounts link again within that time, everything comes back. After 30 days, it is deleted for good.
Who can see our notes?
Only the two of you: your notes, photos, videos, voice notes, answers and drawings are never public, and our team does not read them. Your selfie stickers are only shown to your partner. Details in the privacy policy.
How do I delete my account?
In the app: Settings › Delete my account. You can also delete it from this website. Your partner is told that your link has ended.
How do I report a bug or suggest an idea?
In the app, open Settings › Report a bug or an idea: we read everything, and our answer comes back in the app. You can also write to us by email.
Can we use Amore Mio if one of us has an iPhone?
Soon: the iPhone version is coming to the App Store, and an Android phone and an iPhone will link just the same. For now, Amore Mio is available on Android.