Terms of use

1. Publisher

Amore Mio is published by Romain Pamart EI (Pam's Factory), pams.factory@gmail.com ("we"). See the legal notice.

2. Your account

An Amore Mio account (Google or Apple sign-in, or email and password) is needed to use the app. You must give accurate information, keep your credentials secret and tell us about any unauthorised use. An account is personal: do not share it.

You must be 18 or over to use Amore Mio.

3. Linking with your partner

Amore Mio is used by two: your account can be linked with one partner at a time, who accepts your invitation (a code of 6 characters, valid for 7 days). Only link with someone who wants to: never with an account that is not theirs, nor to keep watch on someone.

Either partner can unlink at any time. What the couple shared then becomes inaccessible; it is kept 30 days in case the same two accounts link again, then deleted, as described in the privacy policy.

4. Licence

We grant you a personal, non-exclusive, non-transferable licence to use Amore Mio on your devices, for your personal and non-commercial use, in accordance with these terms and with the rules of the store you downloaded it from. You may not copy, modify, decompile or redistribute the app, except where the law expressly allows it, nor use it to provide a competing service.

5. Free version and Premium

• Free version: little notes (text, photos, videos, voice notes), winks, reactions, expressions, the flame, the question of the day and notifications, with ads.
• Premium: the games (the Naked truth mode included), the memory box and no ads, unlocked by a single purchase.

The content of each version may change over time; we will not remove the essential features of Premium that you have paid for.

6. Buying Premium

Premium is a one-time in-app purchase, not a subscription: nothing renews. Its price is 12.99 € taxes included in the euro area; in other countries the store displays the price in local currency. Payment is processed by Google Play or by Apple under their own terms; we never receive your payment details.

The purchase is tied to your Amore Mio account, not to a store or a device: sign in with the same account to find it on a new phone. For as long as your account is linked with a partner, your partner enjoys Premium too, without buying it; if you unlink, Premium stays with your account. A purchase unlocks one account only and cannot be transferred to another account; if you delete your account, it can be restored on a new account with the same store account.

Premium remains available for as long as Amore Mio is offered (see section 13).

7. Right of withdrawal

Premium is digital content supplied immediately after the purchase. By completing the purchase, you ask for it to be supplied immediately and you acknowledge that you thereby lose your 14-day right of withdrawal (French Consumer Code, art. L221-28, 13°). The free version lets you discover Amore Mio beforehand.

8. Refunds

Refunds follow the policy of the store you bought from: on Google Play, from your order history (within 48 hours of the purchase) or by writing to us afterwards; on the App Store, from reportaproblem.apple.com. A refunded or charged-back purchase no longer unlocks Premium, neither for you nor for your partner. This does not limit your statutory rights described in section 14.

9. What you share

What you share in Amore Mio (notes, photos, videos, voice notes, answers, comments, drawings) remains yours and stays private between you and your partner: it is never public. You only grant us the right to store, copy and transmit it as needed to deliver it to your partner and keep it for the two of you, for as long as it is kept (see the privacy policy). We do not use it for any other purpose.

You are the author of what you send, and responsible for it. You must hold the necessary rights (in particular to the photos, to the image of the people shown and to any music or other third-party works), and never send anything that a person shown has not agreed to.

Your partner can keep what you send (screenshots, saved copies): only share what you are comfortable sharing. We do not moderate private exchanges, but we act on what is reported to us (section 11).

10. The Naked truth mode

The Naked truth mode of the Soulmates game asks intimate, sometimes daring questions. It is reserved for adult couples who choose it together, after a confirmation. Answer only what you want to; either of you can stop a game at any time.

11. Acceptable use

• Do not use Amore Mio for illegal content, or for content that infringes the rights of others.
• Never send sexual content involving a minor, nor intimate images of a person without their consent.
• Do not use Amore Mio to harass, threaten, blackmail or control anyone, nor to keep watch on a person without their knowledge.
• Do not impersonate anyone, nor create an account to get around a suspension.
• Do not try to bypass the purchase or to access the data of other users, nor disrupt the service (excessive automated requests, attacks, reverse engineering of our servers).

To report illegal content or abuse, write to pams.factory@gmail.com, saying what it is and why you are reporting it; we may ask you for what we need to check it. We report illegal content to the authorities when the law requires it.

12. Intellectual property

The app, its texts, questions, illustrations, graphics and the Amore Mio brand belong to Pam's Factory or its licensors.

13. Availability, updates and end of the service

We update Amore Mio to fix bugs and improve it; some updates may be required to keep using it. Amore Mio works with our servers: if we ever stop offering it, we will tell you at least 3 months in advance in the app, so that you have time to keep what matters to you.

14. Liability and statutory rights

You benefit from the legal guarantee of conformity for digital content (French Consumer Code, art. L224-25-12 and following): if Premium does not work as described, contact us and we will fix it or, failing that, refund you. Amore Mio is provided with reasonable care but without a guarantee of uninterrupted availability, and it is not a backup service: keep a copy of the photos and videos that matter to you. Within the limits allowed by law, we are not liable for indirect damage. Nothing in these terms limits liability that cannot be limited by law.

15. Suspension and termination

You can stop using Amore Mio, unlink and delete your account at any time. We may suspend or close an account in case of a serious breach of these terms (for example illegal content, harassment or fraud), after a notice when possible; the couple of a closed account ends. A purchase is not refunded in case of fraud.

16. Changes to these terms

We may change these terms; we will tell you in the app at least 30 days before an important change takes effect. If you disagree, you can stop using Amore Mio and delete your account.

17. Applicable law and disputes

These terms are governed by French law. If you live in another country of the European Union, you also keep the protection of the mandatory rules of that country.

In case of a dispute, write to us first at pams.factory@gmail.com. If we cannot find a solution, you will be able to refer the matter free of charge to a consumer mediator: their name and details will be given here as soon as we have joined one. Otherwise, the courts designated by law have jurisdiction.

18. Contact

Pam's Factory, pams.factory@gmail.com.